Shipping costs are added during checkout.
All orders are shipped with track & trace.
The Netherlands ± 2 business days.
Belgium & Germany ± 5 business days.
Europe ± 10 business days.
World ± 15 business days.
We hope that you are in love with your new goodies. If not you can return you order within 14 days and we will refund your money within 7 business days.
Due to hygienic reasons earrings cannot be returned!
How to return:
1) Please send an e-mail about your return to email@example.com
2) Send your returning item always back in the sending box, no envelopes!
3) The return package must include a note with the following information:
Reason for return:
Without this information, the return cannot be processed
4) Send your package to the following address:
Mariska Kitesurfing – RETURNS
adress – to be asked at the moment of return
Please note that you must pay to ship the goods to us and we strongly recommend that you do so by registered mail and obtain proof of shipment – if the product is lost, this is not our responsibility.
The shipping cost are the customers expense.
The return of an article is only possible when the article:
- is in undamaged state
- is not worn and/or used
- Due to hygienic reasons earrings cannot be returned!
Mariska Kitesurfing reserves the right to refuse returned items.
Do you want to exchange something and do you live within Europe? Send an email.
For any other questions just send an e-mail we are always happy to help: Contact.
Note: Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our adress.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to our adress.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.